Unbeatable Shipping Offer - FREE Shipping! *
Orders shipped to a USA address receive FREE SHIPPING on orders more than $50.
Orders under $50 cost just $2.99, regardless of how many products are ordered.
All orders are processed and shipped within 24 hours from their receipt and are shipped using First Class or Priority Mail.
Please allow 2 business days for your order to arrive (USA addresses only)
All Other Countries *
Flat rate of $19.99
* Delivery times vary for foreign (non-USA) addresses. Please allow 5 - 10 days for your order to arrive (non-USA addresses), pending customs clearance.
What are the shipping costs?
USA addresses receive FREE SHIPPING on orders over $50. Orders under $50 cost just $2.99 regardless of how many products are ordered. Non-USA addresses cost more. Please see above for detailed shipping costs.
How long will it take for my order to arrive?
Once shipped, the transit time takes up to 3 days to arrive at your doorstep (USA domestic orders only). Please allow 5-10 days for all orders shipped outside the USA (pending local customs clearance) to arrive.
When will my order ship?
Orders are processed and shipped within 24 hours from the day they are received.
What shipping provider do you use?
Orders are shipped through the United States Postal Service (USPS) using First Class or Priority Mail. Orders sent to PO Boxes, APO, and FPO will also ship via the United States Postal Service.
Can I ship to an address other than my own?
Yes. when ordering, you have the option of entering multiple shipping address.
Do you ship to international (non-USA) addresses?
Yes. We ship worldwide. We offer FREE SHIPPING on orders over $50. Orders under $50 will have a flat shipping rate of $2.99. Please note that delivery times will vary for international shipments. Please allow 5 – 10 days for all orders shipped outside the USA to arrive, pending local customs clearance.
Please read the following terms and conditions carefully to avoid additional charges or delayed delivery of your international order.
Product Pricing and Exchange Rates
All prices shown are in U.S. dollars. When you pay by credit card, the equivalent amount will be shown in your local currency using current exchange rates. If paying by international money order, please ensure your payment is denominated in U.S. dollars.
You must provide a current STREET ADDRESS in order to receive your shipment abroad. We cannot ship to international P.O. Boxes.
International Shipping Fees, Import Duties and Taxes
Shipping charges for large international shipments will be calculated by weight and destination. Regarding import taxes and/or duties, our prices do not include import taxes, duties, and/or local customs fees (if any). You may have to pay such taxes/ fees once your order arrives to your country. These charges are separate from your shipping charge, and you will be billed directly for them through your local Customs or Mailing Authority. You, the customer, is solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be. It is your responsibility to make sure that you are allowed to import pet supplements from the USA into your country.
International Returns or Packages Refused
If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package or the items ordered are not allowed into the country by the local Customs Authority, the customer will be responsible for the shipping cost (if any) billed to 4PawsPetSupplements.com for the return of the package. If the return shipping cost is greater than the cost of the goods ordered, 4PawsPetSupplements.com will instruct the USPS to abandon the order, and there will be no credit issued to the customer for the order. If the package is intercepted by the local Customs Authority because items ordered are not allowed in the customer’s country and the package is abandoned, there will be no credit issued to the customer for the order. If the package is stopped by the local customs authority upon returning the product(s) to the United States, and the package is abandoned, there will be no credit issued to the customer for the order.
Your Country's Custom and Import Policies
It is important for you to become familiar with the Customs import policies of your country BEFORE ordering. Customs regulations vary greatly by country and lack of knowledge regarding such regulations can result in your order incurring high import duties, experience delivery delays, or even being returned to us. It is your responsibility to check with your local Customs Authority to see if your country permits the importation of our products from the USA. You are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Any fees charged to 4PawsPetSupplements.com due to non-compliance with your country's laws and regulations will be charged to you, the importer. If an item or items are returned to us due to non-compliance with your country's laws and regulations, a refund will be issued for the merchandise only, less a re-stocking fee (20% of the cost of your order). Other charges such as quarantine, shipping, or warehousing fees assessed by your country’s local Customs Authority will also be discounted from your refund.
Do you have other questions about ordering internationally? Please e-mail our Customer Service Center at firstname.lastname@example.org
I have not received my shipment. What do I do?
If 3 days (USA domestic orders) or 5-10 days (non-USA orders) have elapsed and you still have not received your order, please contact us at 1-954-828-2338 or e-mail us at email@example.com. Be sure to state the name the order was placed under, the date of the order, and the order number.