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Frequently Asked Questions


1. Accounts

Do I need to set up an account to shop at 4PawsPetSupplements.com
?
There is no need to create an account when ordering on our website. Simply click on a product, add it to your cart and checkout.

I've forgotten the password for my account. What should I do?

Click on the My Account link at the top right of the Home page. Then click on the "Forgot Your Password" link under Account Settings and follow the instructions to receive your new password via email.

I have changed my address, email address and/or credit card. How do I update my account information?

Click on the My Account link at the top right of the Home page. Log in using your current email address and password. You'll then be able to change your account information, including credit card, billing and/or shipping address and email address from within your account..

2. Payment and Pricing Information

What forms of payment do you accept?

We accept credit/ debit cards (Visa, MasterCard, American Express, and Discover), checks (personal and certified) and money orders.  Checks and money orders must be made payable to 4Paws Pet Supplements. Be sure to include your order form with your check/ money order and mail it to:

4PawsPetSupplements.com
PO Box 310651
Miami, FL 33231-0651, USA

If ordering directly from our website, you can also use Paypal.

Is there tax charged on my order?

Order shipped within the State of Florida will be charged the local sales tax.  Orders shipped outside of Florida, will not be charged any sales tax.

What currency are your prices in?

All prices are in U.S. dollars.


3. Placing an Order

I would like to place an order over the phone. How can I do that?

You can place an order over the phone by calling 1-954-828-2338 between 8:00 a.m. – 8:00 p.m. EST, 7 days a week.

I just placed an order, and I forgot to add some items. Can I add the items to my existing order?

Yes, but  your credit card will be charged again. You can add to your order either online or over the phone by calling 1-954-828-2338. This should be done within 30 minutes from placing your first order so that all your products can be shipped to you in one package.

I just placed an order, and would like to cancel it. Can this be done?

Yes, you may cancel your order within 2 hours from the time you placed it.

I am placing an order, but one or more of the items is on backorder. When will I receive my order?

If any of your item(s) are on backorder, we will hold the entire order until all items are in stock. Alternatively, you can split your order, so that the in-stock item(s) get shipped immediately and the backorder item(s) get shipped once they are in-stock. Note that you will be charged shipping on each shipment.

Can I view orders I've placed in the past?

Yes. Click on the My Account tab at the top right of the Home page. Log in using your email address and password. You can view your order history inside.


4. Security & Privacy

What is your privacy policy?

4PawsPetSupplements.com cares about your privacy. if you are interested in learnign more, you can find our entire Privacy Policy here

If I place an order online, is my credit card and other personal information safe?

4PawsPetSupplements.com understands that you are concerned about how your information is used and shared, and we appreciate your trust that we will do so responsibly. Our privacy policy is explained below, and by visiting 4PawsPetSupplements.com you accept our Privacy Policy.

Credit Card Safety - SSL Secure Transactions
To protect your credit card information, 4PawsPetSupplements.com uses the latest encryption technology. In addition to encryption, we process your credit card number on a server that is not accessible from the Internet.  When shopping on 4PawsPetSupplements.com, you can choose to shop in a secure mode using SSL encryption - the Internet standard for secure transactions. Or, you can telephone your credit card information to us.  Your order information and purchase history are further protected by a password of your choice. If you forget your password, we will first verify your identity, then send your password to the email address specified in your 4PawsPetSupplements.com account.

Your Transactions are Secure
We use state-of-the-art encryption technology provided by Comodo to safeguard your transactions. The technology used is SSL (Secure Socket Layer) which is supported by both Firefox and Internet Explorer web browsers that are version 3.0 or newer. Your information, including your credit card information, is encrypted and cannot be read as it travels over the Internet. It cannot be read in transit. We never display your full credit card information. Your account is password-protected. You cannot submit an order or view your personal information without your password. 4PawsPetSupplements.com does not share your personal information with any other company, guaranteed!

ScanAlert and HackerSafe Protected
4PawsPetSupplements.com is tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, and Discover.

Your Privacy is Important
Your privacy is extremely important to us. For this reason, we'd like you to know about the personal information we collect and how that information is used. The only personal information that we collect is information that you give us when you register and when you make a purchase. We use that information to service your account and to personalize your experience at 4PawsPetSupplements.com. We'll never share that information with third parties interested in e-mailing without your consent. 

About the Information We Gather

When you register at the site, we ask for certain basic information to service your account: name and e-mail address. If you decide to make a purchase, we then ask you for your shipping and billing addresses, phone number and payment information.  We also keep track of customer purchases, traffic patterns and related site usage inside our website to help us shape our recommendations about products and improve our web page and site design. 

Consent
By using 4PawsPetSupplements.com and providing us with your personal information, you automatically accept the privacy practices described in this policy statement. We may update our Privacy Policy from time to time. Please re-visit our site, where you will always find the latest version.

I don't want to give my credit card information online. Are there other ways to order?

You may also place your order over the phone by calling our Customer Service Center at 1-954-828-2338, or through the mail by mailing us your order form along with your payment to the following address:

4PawsPetSupplements.com
PO Box 310651
Miami, FL 33231-0651, USA


5. Product Questions and Answers

I see that in some of the products you have some fillers listed in the ingredients. Why is that?

Excipients and dilutions are a necessary part of the manufacturing process. As a general rule, products need a dilution or excipient in order to accurately make the tablet. It is added only for the purpose to ensure accurate fill weights and raw material distribution into each tablet. This does not compromise the potency or safety of our products.

I am interested in your fish oil products. What types of fish does the oil come from?

Mostly coldwater fish, such as mackerel and salmon.

What is the source of Glucosamine and Chondroitin?

Glucosamine sulfate is an artificially synthesized salt of glucosamine made from oyster and crab shells. Chondroitin sulfate is also derived from animal products, including shark and cow cartilage.

What types of ingredients do you use?

Our products are made using only the finest, all-natural ingredients. These ingredients are safe, wholesome, and bursting with nutrients.

Are your ingredients safe?

Yes. All our ingredients are non-toxic and completely safe. They are nature’s best and most effective remedies. Ingredients include things like fish oil for a healthy skin and coat, Glucosamine and Chondrotin to help alleviate joint pain, and probiotics for a healthy digestive tract.

How many tablets are in each bottle?

Each bottle contains 60 tablets.

Why are pet supplements necessary?

The majority of commercial pet foods are highly processed under extreme heat. These high temperatures destroy a number of vitamins, minerals and amino acids. Although nutrients are frequently added back into the food by manufacturers, these added elements become damaged by oxidation. Oxidation occurs through bagging, handling and storing, rendering vitamins and minerals useless. Pet supplements are necessary to ensure that your pet receives the proper nutrients it needs to thrive.

My dog/ cat is already old and feeble. Will pet supplements help?

It is never too late to focus on your pet’s health. Proper nutrition can keep your pet feeling younger and looking healthier for many years to come.

At what age can I start feeding my puppy/ kitten pet supplements?

You can start feeding your puppy/kitten a supplement or multi-vitamin as soon as they are weaned from their mother. The earlier you get started the better. Excellent nutrition early on will lay the foundation for a long, healthy life.

I already feed my pet an all-natural diet, are per supplements still necessary?

Even natural and holistic pet food formulas undergo rigorous processing in order to ensure a long-shelf life. The role pet supplements play in your pet’s health is invaluable and should never be ignored.

My dog/cat is currently taking medication.  Can I still give him/ her pet supplements?

Our products are safe and non-toxic for all pets. However, if your pet is currently taking medication, we recommend checking with your veterinarian before administering supplements or vitamins.

How often do your products need to be administered for maximum health benefits?

Supplements should be given once daily. The tablets are chewable and have a great bacon flavor that your dog or cat will love.

How long will it take to see results?

You will see a noticeable difference in your pet’s health within 2 weeks of consistently using our products.

What is a Product Review?

A Product Review is a posting on our website where a customer provides feedback about a particular product offered on 4PawsPetSupplements.com. This allows individual customers to share their personal experience regarding a product with our customers and share some insight with future customers. For your convenience, the Product Reviews lists a 1 to 5 star rating product system, 5 stars representing the highest satisfaction with the product.

How do I submit a Product Review?

We welcome your review and in each of the product pages immediately below the product description is a “Write a Review” tab. Simply click on the tab and if the item has not yet been reviewed, you will be asked to be the first to write a review. Fill in as much information in the review as you would like to share and press the “Submit Review” button to complete the submission process. Please see our “Terms and Conditions” section for full explanation of the Product Review process.

How do I find a Product Review for a particular item?

Product Reviews are posted in each of the product pages on the website. First locate the particular item that you are looking for and below the product description, you will see the overall rating displayed, followed by the individual reviews that have been posted for this product.

How to find a Product Review that you submitted?

Product Reviews submitted on 4PawsPetSupplements.com will be reviewed and approved by our customer service representatives prior to being posted on the website. We read and approve all product reviews submitted to our site to insure they comply with our “Terms and Conditions” and reserve the right to not post a review we determine is uninformative. Please see our “Terms and Conditions” section for further explanation of the Product Review process.

How long does it take for a Product Review to appear on the website?

Product Reviews posted on our website are manually reviewed by our customer service representative. Generally we approve reviews within 2 days. Nevertheless, it may take longer. Please see our “Terms and Conditions” section for a more complete explanation of the review process.

How can I contact you with other product questions?

Our staff is available to answer your product questions.  Call us at 1-954-828-2338, email us at info@4pawspetsupplements.com, or chat with us online.


6. Returns and Problems with Your Order

What is your return policy?

4PawsPetSupplements.com guarantees your satisfaction with our products. We have a See results in your pets in 21 days or less or 100% Money Back Guarantee. If you are unsatisfied with your product(s), you may return the unused portion of it for a refund, less applicable shipping costs. If your pet didn't like it, you changed your mind, you ordered the wrong product, or you feel the product doesnt work, simply return it. Please read our entire Satisfaction Guarantee

How do I return an item?

To return an item, please contact our Customer Service Center at 1-954-828-2338 or via email at info@4pawspetsupplements.com to obtain a Return Authorization Number and return instructions. You must have a valid Return Authorization Number prior to returning any merchandise. When returning orders, write your Return Authorization Number on the return envelope. For your protection, we recommend that you return your order with a tracking number so that you may track your package. Return your item to:

4Paws Pet Supplements
P.O. Box 310651
Miami, FL 33231-0651, USA

I received my order, but an item is missing. What should I do?

Please call us at 1-954-828-2338, or send us an email to info@4pawspetsupplements.com

I received the wrong product.

If you received the wrong product, please call us at 1-954-828-2338 or e-mail us at info@4pawspetsupplements.com. Be sure to reference the order number and the name under which the order was placed.

My order arrived, but contains a damaged product. What do I do?

Please call us at 1-954-828-2338, or send us an e-mail to info@4pawspetsupplements.com. Be sure to include your order number in the e-mail. Examples of damaged products are cracked plastic bottles and/or the safety seal being removed/ torn off. Dented bottles or packages are not considered damaged because this does not take away from the safety or potency of the items inside.

I would like to exchange a product(s) for another. How can I do that?
If you would like to exchange your items, simply return your order (with a tracking number) and specify “Item Exchange” on your Order Invoice.  Please be sure to specify what item(s) you would like to exchange your order for.

I returned my product and am waiting for a refund.  When will I receive my refund?

You will be refunded within seven (7) business days after we receive the product(s). Refunds do not include return shipping costs.


7. Shipping & Delivery

What are the shipping costs?

When you order pet vitamins or pet supplements from 4PawsPetSupplements.com you will receive FREE SHIPPING on orders over $50. Orders under $50 will cost just $2.99.  Shipping rates to foreign (non-usa) addreses are higher. Please click the Shipping/ Delivery menu tab (above) for exact shipping rates.

How long will it take for my order to arrive?

Once shipped, the transit time takes up to 3 days to arrive at your doorstep (USA domestic orders only).  Please allow 5-10 days for all orders shipped outside the USA (pending local customs clearance) to arrive.

When will my order ship?

All orders are processed and shipped within 24 hours from the day they are received.

What shipping provider do you use?

All orders are shipped through the United States Postal Service (USPS) using First Class or Priority Mail. Orders sent to PO Boxes, APO, and FPO will also ship via the United States Postal Service.

Can I ship to an address other than my own?
Yes. when ordering, you have the option of entering multiple shipping address.

Do you ship to international (non-USA) addresses?

Yes. We ship worldwide. For detailed shipping rates, please click the Shipping/ Delivery menu tab above. Delivery times vary for international shipments. Please allow 5 – 10 days for all orders shipped outside the USA to arrive, pending local customs clearance. 

Please read the following terms and conditions carefully to avoid additional charges or delayed delivery of your international order.


Product Pricing and Exchange Rates

All prices shown on Healthypetdepot.com are in U.S. dollars. When you pay by credit card, the equivalent amount will be shown in your local currency using current exchange rates. If paying by international money order, please ensure your payment is denominated in U.S. dollars.

International Addresses
You must provide a current STREET ADDRESS in order to receive your shipment abroad. We cannot ship to international P.O. Boxes.

International Shipping Fees, Import Duties and Taxes
Shipping charges for large international shipments will be calculated by weight and destination. Regarding import taxes and/or duties, 4PawsPetSupplements.com's prices do not include import taxes, duties, and/or local customs fees (if any). You may have to pay such taxes/ fees once your order arrives to your country. These charges are separate from your shipping charge, and you will be billed directly for them through your local Customs or Mailing Authority. You, the customer, is solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be. It is your responsibility to make sure that you are allowed to import pet supplements from the USA into your country.

International Returns or Packages Refused

If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package or the items ordered are not allowed into the country by the  local Customs Authority, the customer will be responsible for the shipping cost (if any) billed to 4PawsPetSupplements.com for the return of the package. If the return shipping cost is greater than the cost of the goods ordered, 4PawsPetSupplements.com will instruct the USPS to abandon the order, and there will be no credit issued to the customer for the order. If the package is intercepted by the local Customs Authority because items ordered are not allowed in the customer’s country and the package is abandoned, there will be no credit issued to the customer for the order. If the package is stopped by the local customs authority upon returning the product(s) to the United States, and the package is abandoned, there will be no credit issued to the customer for the order.

Your Country's Custom and Import Policies

It is important for you to become familiar with the Customs import policies of your country BEFORE ordering. Customs regulations vary greatly by country and lack of knowledge regarding such regulations can result in your order incurring high import duties, experience delivery delays, or even being returned to us. It is your responsibility to check with your local Customs Authority to see if your country permits the importation of our products from the USA. You are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.  Any fees charged to 4PawsPetSupplements.com due to non-compliance with your country's laws and regulations will be charged to you, the importer. If an item or items are returned to us due to non-compliance with your country's laws and regulations, a refund will be issued for the merchandise only, less a re-stocking fee (20% of the cost of your order). Other charges such as quarantine, shipping, or warehousing fees assessed by your country’s local Customs Authority will also be discounted from your refund.

Do you have other questions about ordering internationally? Please e-mail our Customer Service Center at info@4pawspetsupplements.com

I have not received my shipment.
What do I do?

If 3 days (USA domestic orders) or 5-10 days (non-USA orders) have elapsed and you still have not received your order, please contact us at 1-954-828-2338 or e-mail us at info@4pawspetsupplements.com. Be sure to state the name the order was placed under, the date of the order, and the order number.